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SHORT ORGANIZATIONAL CAPACITY ASSESSMENT FORM

Grant Thornton Uganda is conducting a study aimed at identifying the key challenges faced by Small and Medium Sized Enterprises (SMEs) in Uganda. This initiative seeks to understand the barriers that hinder succession, growth and sustainability within the SME industry, as well as the difficulties encountered in capital deployment. Our goal is to address these challenges by offering tailored solutions that can enhance business succession, capacity, growth, and improve access to funding and resources. The insights gathered from this survey will also inform future strategies to improve the business environment for SMEs in Uganda.

Instructions

Please take about 5 minutes to complete this form by selecting the relevant options that best describe your organization’s current situation. All responses will remain confidential and will be used exclusively for the purposes of this study. The data collected will help us tailor the support and resources to better meet your needs whether it is capital deployment, succession planning, financial management, growth strategy etc. If you have any questions or require assistance while filling out this form, please do not hesitate to contact us at lillian.businge@ug.gt.com and sonia.tumusiime@ug.gt.com.

GENERAL INFORMATION

GOVERNANCE & LEADERSHIP

  • Lack of clear goals, mission alignment, or long-term strategy
  • Bureaucratic or ineffective decision-making processes
  • Lack of a clear plan for leadership succession planning/transition
  • Difficulty in attracting, developing, and retaining top leadership talent
  • Poor organizational culture and poor employee engagement, low morale, resistance to change, and ineffective communication
  • Challenges in regulatory compliance, board effectiveness, or ethical leadership
  • Challenges with budgeting, resource allocation, or financial planning
  • Lack of clear KPIs, underperformance, or lack of leadership accountability
  • Lack of diverse leadership representation or inclusive leadership practices
  • Ineffective response to crises, poor risk mitigation strategies
  • Difficulty in managing relationships with investors, partners, or regulators
  • Other (please specify):

STRATEGY & BUSINESS MODEL

  • Chief Executive Officer (CEO)
  • Chief Financial Officer (CFO)
  • Chief Operating Officer (COO)
  • Board of Directors
  • External Consultants/Advisors
  • Other (please specify):
  • Financial risks (e.g., cash flow issues, access to funding)
  • Market risks (e.g., competition, changing customer preferences)
  • Operational risks (e.g., supply chain disruptions, equipment failure)
  • Compliance risks (e.g., taxes, regulatory changes, legal obligations)
  • Human resource risks (e.g., employee turnover, skill gaps)
  • Technological risks (e.g., cybersecurity threats, outdated systems)
  • Environmental risks (e.g., climate change impacts, sustainability issues)
  • Reputation & Brand Risks (e.g., negative publicity, social media backlash, loss of customer trust)
  • Strategic Risks (e.g., poor business model decisions, failure to innovate, misalignment with market trends)
  • Political & Geopolitical Risks (e.g., government instability, trade restrictions, sanctions, political unrest)
  • Health & Safety Risks (e.g., workplace hazards, pandemics, employee well-being concerns)
  • Crisis & Business Continuity Risks (e.g., disaster recovery, inadequate crisis response planning)
  • Fraud & Corruption Risks (e.g., internal fraud, bribery, unethical business practices)
  • Partnership & Stakeholder Risks (e.g., reliance on key suppliers, joint venture disputes, investor conflicts)
  • Other (please specify):

FINANCIAL MANAGEMENT & SUSTAINABILITY

  • QuickBooks
  • Tally ERP
  • Odoo
  • SAP
  • Zoho Books
  • Xero
  • Excel (Manual)
  • Other (please specify):
  • Product Sales
  • Service Revenue
  • Donations and Grants
  • Membership Fees
  • Interest Income
  • Rental Income
  • Royalties and Licensing Fees
  • Sponsorships & Advertising Revenue
  • Dividends & Investment Returns
  • Other (please specify):
  • Limited access to financing
  • Poor cash flow management
  • Lack of financial planning and budgeting
  • Weak internal financial controls
  • Inadequate financial reporting
  • High operational costs
  • Difficulty in tax compliance
  • Other (please specify):

COMPLIANCE & REGULATORY REQUIREMENTS

  • Uganda Registration Services Bureau (URSB)
  • Uganda Revenue Authority (URA)

HUMAN RESOURCES & ORGANIZATIONAL STRUCTURE

  • Internal Training Programs
  • Hiring External Consultants
  • Leadership Development Programs
  • E-Learning and Online Courses
  • On-the-Job Training
  • Industry Conferences and Seminars
  • Professional Certifications and Accreditation/Education Support
  • Other:
  • Employee retention and turnover
  • Recruiting skilled talent
  • Performance management
  • Employee training and development
  • Payroll and benefits management
  • Workplace conflict resolution
  • Compliance with labour laws
  • Other:

MARKET POSITION & COMPETITIVENESS

  • Limited market reach/ customer acquisition
  • High competition
  • Rapid technological changes
  • Customer retention difficulties
  • Inability to innovate or develop new products/services
  • Insufficient branding and marketing strategies
  • Talent acquisition and retention challenges
  • Regulatory barriers
  • Other:
  • In-House Feedback Collection
  • External Consultants
  • Customer Surveys & Questionnaires
  • Social Media Listening & Online Reviews
  • Customer Support & Complaints Analysis
  • Website & App Analytics
  • Loyalty Programs & Customer Rewards Feedback
  • We do not collect customer feedback
  • Other:

IMPACT & SCALABILITY

  • Limited access to funding
  • Inadequate infrastructure
  • Insufficient market demand
  • High operational costs
  • Regulatory barriers
  • Limited access to skilled labour
  • Lack of technological capacity
  • Difficulty in expanding supply chain and distribution networks
  • Other:

FUNDING REQUEST & SUPPORT NEEDED

  • Access to new market opportunities and partnerships
  • Strategic business planning and operational guidance
  • Recruitment, talent acquisition, and workforce planning
  • Leadership development and executive coaching
  • Staff training, capacity building, and professional development
  • Branding, marketing strategy, and customer acquisition support
  • Legal advisory services and regulatory compliance
  • Tax advisory, tax compliance, and financial reporting support
  • Technology implementation and digital transformation
  • Financial management, budgeting, and cost optimization
  • Data analytics, market research, and competitive intelligence
  • Supply chain optimization and inventory management
  • Governance and organizational structure development
  • Crisis management, risk assessment, and mitigation planning
  • Mergers, acquisitions, and strategic partnership advisory
  • Fundraising and capital raising support
  • Investor relations and pitch preparation
  • Corporate Social Responsibility (CSR) and sustainability strategies
  • Other:
  • Expansion
  • Growth
  • Working Capital
  • Refinancing
  • Research and Development (R&D)
  • Talent Acquisition and Development
  • Technology and Digital Transformation
  • Marketing and Brand Development
  • Legal and Compliance
  • Inventory Management
  • Sustainability Initiatives
  • Other: